Generic Indicative Alerts
- Customer did not open account or buy a financial product after being informed about KYC requirement.
- Customer provides information that seems minimal, possibly false or inconsistent.
- Customer gives false identification documents or documents that appear to be counterfeited, altered or inaccurate.
- Identity documents presented are not verifiable, e.g. foreign documents.
- Address provided by the customer found to be non-existent.
- Customer is not staying at the address provided during account opening.
- Customer is being investigated for offences related to criminal activities or terrorist financing.
- Customer name matches in media reports related to criminal activities or terrorist financing.
- Customer receives unapproved foreign remittance in Non-Profit Organization (NPO) account.
- Customer uses complex structures where it is difficult to identify the beneficial owner.
- Customer is hurried or nervous.
- Customer is over cautious in explaining genuineness of the transaction.
- Customer tries to convince you to avoid reporting anything about him to the authorities.
- Customer could not explain source of funds satisfactorily.
- Customer changes the information provided after more detailed information is requested.
- Customer seems to be acting on behalf of the third party and does not know about the exact amount of money involved in the transaction.
- Customer is taking instructions from someone else for conducting transactions.
- Customer is accompanied by unrelated individuals.
- Multiple customers arrive together, but pretend to ignore each other.
- Customer avoids making transactions at branches near his stated address.
- Transaction is unnecessarily complex for its stated purpose.
- Transaction has no economic rationale i.e. the amounts or frequency or the stated reason of the transaction does not make sense for that particular customer.
- Transaction involves movement of funds which is inconsistent with the customer’s business.
- Customer offers different identifications on different occasions with an apparent attempt to avoid linkage of multiple transactions.
- Complaint received from any member of the public for abuse of account for committing fraud.
- Alert raised by agents, intermediaries, other institutions, subsidiaries or business associates, including cross-border referral.
- Business transactions are conducted through personal accounts.